Customer Support Officer

Customer Support · Limassol, Limassol
Department Customer Support
Employment Type Full-Time
Minimum Experience Mid-level

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! 

Tickmill is looking to hire a Customer Support Officer to join our rapidly expanding team to assist with all client queries via live chats, emails, and phone calls for the Tickmill group 

 
About us. 

Tickmill is a global group of companies, offering trading services with a prime focus on Futures, Options and CFDs on Forex, Stock Indices, Commodities and Bonds. Regulated in the United Kingdom by the FCA, in Cyprus by CySEC, in the Seychelles by the FSA, in Labuan by the Labuan FSA and the FSCA in South Africa, we provide first-class products and services, catering to the needs of the most sophisticated retail and institutional clients around the world. 

We take pride in being one of the fastest-growing brokers in the world processing monthly more than 9 million client trades, while our monthly average trading volume is over $140 billion. 

Our multilingual staff consist of highly qualified experts from all Continents. We value the talent and input of our team members and keep their motivation at the heart of our strategy. This includes highly competitive motivation packages, work-related travelling, and regular team events around the world. 

 

What will your job look like? 

Thesuccessful candidate will need to handle all client queries via live chats, emails, and phone calls for the Tickmill group; and any other duty assigned by the Customer Support department. 

As the Customer Support Officer, you will process appropriate verification procedures according to client classifications daily; you will also be the first point of contact for existing clients and assist internally, all other departments according to their needs. 

 

Your role will be required to have: 

  • 1-year experience in a Customer Support or Sales position in a regulated financial services company. 
  • Excellent knowledge of the English Language both written and oral, is a Must;
  • Any extra knowledge of any language will be considered an advantage (Italian, Spanish, French, German, etc.); 
  • Deep Understanding and experience with financial products and ETDs such as Futures & Options, will be considered a big advantage; 
  • College or university degree;  
  • Organized, diligent and detail oriented; 
  • Computer literate, good capacity of Microsoft Office applications; 
  • Professionalism, work ethic, Self-motivation and a Team player; 
  • Positive can-do attitude; 
  • Willingness to do morning and afternoon shifts on a weekly basis; 
  • Flexible to work on Cyprus Public holidays on rotation; 
  • Working Hours 09:00-18:00 (1 hr. lunch break) & 14:00 – 22:00 / Monday - Friday. 

 

 

Working with us you will expect: 

 

  • A Unique Opportunity for a career in a global, fast-growing company. 
  • Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).  
  • Opportunities to learn and grow through our “Employee Training & Development program”. 
  • A great chance to focus on your Health and Wellness through a Free Gym membership (Sanctum Spa & Fitness @Limassol Marina) and Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care. 
  • Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company. 
  • Participation in our welfare investment and savings planthrough our Provident Fund Scheme. 
  • Remote work opportunities for all group members for a work-life balance. 

 

Make your next Career step and apply NOW! 

*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis. 

Thank You

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  • Location
    Limassol, Limassol
  • Department
    Customer Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level